At Eleganzo, we maintain a clear and transparent wholesale return policy. Please review our terms before placing an order:
1. Return Eligibility
- Return requests must be initiated within 30 days of delivery.
- Items must be new, unused, and unaltered, with all original accessories (gift box, case, cloth, booklets).
- Original shipping costs are non-refundable.
- Return shipping is the buyer’s responsibility.
2. Return Process
- Start a Return: Log in to your wholesale account, open the order, and click “Request Return.” You’ll receive an unpaid return label within 1 business day.
- Pack Your Item(s): Securely pack items in the original packaging with all included accessories.
- Ship Your Return: Use your preferred carrier with tracking and the provided label to send items back.
3. Damages & Issues
- Inspect your order upon receipt.
- If items are defective, damaged, or incorrect, contact us immediately and retain all packaging for claims.
4. Exchanges
- We only replace items that arrive defective or damaged.
- Report issues within 48 hours of delivery via info@eleganzo.com.
5. Restocking Fees
- All authorized returns are subject to a 20% restocking fee, which will be deducted from the total refund amount.
6. Refunds
- Returns are processed within 3 business days of receipt and inspection.
- Refunds are issued to your original payment method. Please allow time for your bank or card issuer to post the credit.
Thank you for choosing Eleganzo!